Privacy Policy

KB Mini Splits ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide when using our website kbminisplit.com and our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

We collect the following types of information:

1. Personal Information – When you submit a contact form, request a service, or otherwise communicate with us, we may collect:

• Name
• Email address
• Phone number
• Address (if applicable)
• Any other details you provide to us voluntarily

2. Automatically Collected Information – When you visit our website, we may collect information such as:

• IP address
• Browser type
• Device type
• Pages visited and interactions on the site

3. SMS Consent and Phone Number Collection

• By providing your phone number and submitting a contact form, you consent to receive text messages from KB Mini Splits regarding customer service inquiries, appointment confirmations, or service-related updates.
• Message frequency varies based on your interactions.
• Message and data rates may apply. Please contact your phone provider for your plan’s specific details.
• For assistance, reply HELP or contact 508-301-7716.
• To stop receiving messages, reply STOP. No further messages will be sent.
• For details, see the rest of our Privacy Policy at kbminisplit.com.

We use the collected information for the following purposes:

• To respond to inquiries and provide customer support
• To schedule and confirm service appointments
• To send updates related to our services
• To improve our website and user experience
• To comply with legal obligations

KB Mini Splits does not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes. We may share your information in the following limited circumstances:

• With service providers who assist in operating our business, such as appointment scheduling software or communication platforms (bound by confidentiality agreements)
• If required by law, legal process, or to protect our rights

We implement industry-standard security measures to protect your personal information. However, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

• Opt-Out of SMS Messages – You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
• Access and Correction – You may request access to your personal data or request corrections by contacting us at kbminisplits@gmail.com.
• Cookies and Tracking – You can adjust browser settings to disable cookies, though this may impact website functionality.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

We use cookies to make the Site easier to use and to better tailor our web presence and products to your interests and needs.

We use cookies to recognize you and to better tailor our web presence.

Types of Cookies We Use:

• Session cookies
• Tracking cookies
• Advertising Cookies
• Analytics Cookies

Some cookies are inherently necessary. For example, authentication cookies are used to ascertain who you are when logging into an account. 

How to Opt-Out or Adjust Cookie Settings:

Users can control the use of data collected by a particular site. It’s possible to opt out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

Consumers can take further steps by adjusting cookie settings to select which cookies are acceptable to the consumer. These steps include:

• Unsubscribing to the particular website that is collecting cookies
• Deleting the application requesting cookie collection
• Unchecking a marked box
• Directly withdrawing consent by contacting the website owner
• Choosing not to proceed with that particular online activity

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.